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Diversity is the most universal human quality
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Job
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Description
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Process Technician
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Operate, maintain and optimize tools performance for demo
readiness, maintain SPC protocols and conduct, pre-qulify tool for demo
per process and systems guidelines. Perform demo and wafer events,
establish new BKMs on recipe optimization and maintenance. Perform tool
reliability characterization and generate demo defect reports.
Support ongoing process development efforts.
Candidate must have an Associates degree or 2 -4 years vocational
experience with systems and electrical instrumentation operation.
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Technical Operations
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-Organize and lead Technical Support to customers and
field service engineers on assigned regional basis.
-Organize / develop customer support strategies for field service
organization.
-Coordinate technical review discussions with product teams to enhance
tool performance and assist account managers with factory support.
-Facilitate communication of field issues into the factory organization
and support the continuous improvement process.
-Maintain regional equipment profile and continuous update of drivers for
strategic support plan.
-Assess service support capabilities of the organization and make
cost-effective recommendations that will enhance market share.
List minimum education, training and experience needed to perform this
job:
-B.S. Degree in Engineering or Science or equivalent degree; MBA a plus.
-7-10 years product support and field service management experience in
high tech environment.
-Demonstrated experience in marketing/delivering customer support
solutions such as continuous improvement road maps.
-Experience in managing remote service teams.
-Outstanding communications skills, both written and verbal.
-Professional attitude and clear understanding of industry customer support
goals and customer satisfaction philosophy.
-Demonstrated desire to enhance career through continuing education
and/or skills development programs. Must hold a valid travel passport or
can qualify to obtain passport within 30 days.
-Must be fluent in Chinese
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Process Engineer
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-Work in
the Applications lab as a process engineer supporting wafer processing
and characterization tools
-Work in close collaboration with the process engineering team in the
Strategic Applications group to conduct experiments towards developing
new metrology capabilities
-Operate the various metrology tools in the Lab for proper
characterization of the wafers (including RTP, Thermawave, wet processing
and sheet resistance measurements)
-Develop new processes and protocols to facilitate data analysis on
processed wafers
-On an as needed basis, provide wafer process and characterization
training to customers in the field. This amy require the candidate to
travel up to 10% of the time
-Adopt / develop processes and protocols for SPC tracking of all
metrology tools, analyze the data and implement necessary changes to
improve the lab capabilities
-Collaborate with new and existing vendors to implenent up-grades
capability of existing metrology tool sets
-Collaborate with his/her manager to develop methods for advanced
characterization of special applications such as ultra shallow junctions
and low dose
-Maintain the process upkeep of the designated tools sets in a
collaborative team environment of the lab.
-Publish applications notes and technical papers as appropriate
Desired Qualifications
-BS or MS degree in engineering or physical sciences. A Chemical
background with material analysis and characterization is very desireable
-At least three (3) or more year’s experience in a laboratory or
analytical environment, semiconductor fab or equivalent
-Must have good skills for design of experiments
-Ability to independently analyze data and prepare reports of technical
findings.
-Must possess excellent communication skills (oral and written)
-Experience in handling traditional chemicals used in the fab is
desirable, but not essential
-Ability to use the computer for data analysis and report writing (
Powerpoint, Excel, Project etc).
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